Barton Veterinary Centre
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Complaints

Our aim is always to provide you and your pet with the best possible service and care. Please let us have your feedback, comments and suggestions so we can endeavour to improve and make our service more suited to your needs. The practice team will take your comments seriously and will want to know how we can help. 

Complaints: 

If you have encountered any problems with our services, please let us know:
  • In the first instance, tell the person in charge of your pet’s care – they may be able to resolve your concern there and then 
  • If they are unavailable, please discuss your concerns with any member of our team who will only be too happy to help – we would much rather talk to you about it now 
  • Alternatively, you are welcome to write to us. Please address all correspondence to our Lead Veterinary Surgeon, Clare Buxton. It would be helpful to provide the following information: 
    • Your name, address and convenient contact telephone and email 
    • The name of your pet 
    • The date on which you last attended the clinic 
    • A brief description of your concerns 
    • A summary of what in your opinion we can do to best deal with your concerns 
  • In general, if you have a concern, it is best to raise it as soon as possible – this will make it easier for us to investigate and resolve any matters, which are still ongoing 
  • If any of our staff were involved, it would be helpful if you can provide us with their names 
  • In the event your complaint is relating to an Out of Hours service or a Referral treatment that was not provided by our staff we would ask you to firstly direct the complaint to the relevant service provider. If you are not sure whether or not this was the case please ask any of the practice staff and we can quickly clarify to whom the complaint should be directed. We would also appreciate it if you could keep us updated on the outcome
We will treat any point you raise in confidentiality. Upon receiving your letter, we will aim to contact you to find out more. Please let us know the most convenient time to contact you. We may need to investigate the matter further before being able to reach a conclusion; if that is the case we will do our best to look into it as quickly as possible and will reply to you as soon as we are able. 
In normal circumstances, we would aim to have addressed your complaint within 7 days of receiving it.

Escalation:
  • You may contact the Veterinary Client Mediation Service, www.vetmediation.co.uk



General Feedback: 
​

If you have any general comments please:
  • Email the practice email address
  • Alternatively write to the Practice either via post or hand in to reception
​

BARTON Veterinary centre
tel: 01652 636359
​FAX: 01652 636360

info@bartonveterinary.co.uk
Barton Veterinary Centre
The Old Police Station
4 High Street
Barton upon Humber
North Lincolnshire
DN18 5PA

Clare Buxton BVMS CertAVP MRCVS
Peter Buxton BVMS MRCVS
​Felipe Zabaneh DVM MRCVS
Tena Kras DVM CertEEC MRCVS

Our Terms & Conditions
Our Privacy Policy​

our location - directions & parking

[click here for Google Maps directions]

our opening hours

Monday to Friday 8.30 to 19.00
Saturday 8.30 to 13.00

24 Hour Emergency Service
Consultations by Appointment
Barton Veterinary Centre RCVS Accredited Practice
© 2018 Barton Veterinary Centre

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Back to top
  • Home
  • Meet the Team
  • Clinic Tour
    • Consulting Room 1
    • Lab
    • Consulting Room 2
    • Dental & Xray
    • Operating Theatre
    • Prep Room
    • Kennels
    • Isolation
  • Kitten Plan
  • Puppy Plan
  • Book An Appointment
  • Out of Hours
  • In-patient care
  • Case Stories
  • Useful Links
  • INSURANCE
  • Directions
  • About RCVS
  • Privacy
  • consent
  • Complaints
  • WEB SHOP

Barton Veterinary Centre

Tel: 01652 63 63 59


​4 High Street
Barton upon Humber
North Lincolnshire DN18 5PA
​
Clare Buxton BVMS MRCVS
Peter Buxton BVMS MRCVS


Barton Veterinary Centre
​Terms & Conditions

Directions

Our opening hours



​​​Monday to Friday 8.30 to 19.00
Saturday 8.30 to 13.00

24 Hour Emergency Service
​
Consultations by Appointment
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